ace35 Privacy Policy

ace35 ("we", "our") operates a safe and reliable online betting and casino platform for players in Bangladesh. This Privacy Policy has been prepared to clearly inform you about what personal information is collected about you when you use our website ace35.lat, how it is used, and how it is kept secure.

By using our services, you agree to the terms of this Privacy Policy. We ask that you read this policy carefully and contact us if you have any questions.

To create an account on ace35 and use our services, you are required to provide certain personal information. We collect the following types of information:

1.1 Registration and Identity Information

• Full name and username
• Date of birth — for age verification (only those aged 21 or above may register)
• Email address and contact number
• National ID or passport number (when identity verification is required)

1.2 Financial and Transaction Information

• bKash, Nagad, or Rocket account number (for transaction purposes)
• Deposit and withdrawal history and amounts
• Bonus and promotion usage records

1.3 Technical and User Behaviour Information

• IP address, device type, and browser information
• Cookies and website usage logs
• Session duration, click tracking, and page visit history
• Game history, bet amounts, and gaming patterns

ace35 uses the collected information for the following legitimate purposes:

2.1 Account Management and Service Delivery

Information is used to keep your account active and secure, process transactions, and verify your identity. Accurate information is essential to ensure a minimum deposit and withdrawal of ৳500 and to complete payment processing, usually within 1 hour.

2.2 Security and Fraud Prevention

Collected information is analysed to prevent unauthorised access, financial fraud, and money laundering. This information is used to detect any suspicious activity and keep your account secure.

2.3 Ensuring Responsible Gaming

Responsible gaming tools are provided by monitoring your gaming behaviour. If excessive betting patterns are detected, our support team may contact you 24/7 via live chat or email.

2.4 Communication and Customer Support

Your email and contact information is used for important account notifications, transaction confirmations, and customer support assistance. Our support team provides assistance in both Bengali and English.

2.5 Service Improvement

Aggregate data is analysed to improve the functionality of the ace35 platform and the user experience. This analysis is conducted without personally identifiable information.

ace35 does not sell your personal information to any third party. However, information may be shared to a limited extent in the following circumstances:

3.1 Payment Processors

The necessary transaction information is exchanged with the relevant mobile financial service providers to process deposits and withdrawals via bKash, Nagad, and Rocket. This information is limited strictly to the specific transaction.

3.2 Technology and Game Providers

Our game providers, including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt, operate games through the platform. Technical data from game sessions may be processed on their servers, but they do not receive your personal financial information.

3.3 Legal Obligations

Information may be disclosed when required by court order, a lawful request from a government authority, or legal process. In such circumstances, ace35 is obligated to comply with the law.

The ace35 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security, and ensuring the basic functionality of the platform. Without them, ace35 will not be able to function properly.

4.2 Analytical Cookies

These cookies are used to analyse user behaviour in order to understand which parts of the website are used most and where improvements are needed. This data is always processed in aggregate form.

4.3 Cookie Controls

You have the right to accept or reject cookies through your browser settings. However, disabling certain essential cookies may cause some ace35 services to not function properly.

ace35 places the highest priority on the security of your personal information. We implement industry-standard security measures:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, which prevents interception by third parties.
• Secure Servers: Your information is stored in secure data centres with both physical and digital security measures in place.
• Access Controls: Only authorised staff may access personal information to a limited extent, solely for the purpose of providing necessary services.
• Regular Security Reviews: Our system security is regularly tested and updated.
• Two-Factor Authentication: An additional verification layer is used to protect your account.

However, data transmission over the internet is not entirely risk-free. We strive to ensure the highest level of security, but a complete guarantee cannot be given. Keep your password confidential and contact us immediately if you notice anything suspicious.

ace35 retains your personal information only for as long as is necessary to provide services and meet legal obligations.

• Active account data: for the entire duration the account remains active.
• Closed account data: retained for a defined period after account closure for legal requirements and fraud prevention.
• Transaction records: retained long-term in compliance with financial regulations.
• Technical logs: retained for a limited period for security analysis.

Once the retention period expires, information is securely deleted or anonymised in a way that makes it impossible to identify any individual.

As a member of ace35, you have the following rights regarding your own personal information:

7.1 Right to Access

You have the right to know what types of information we hold about you. Upon request, we will provide you with a summary of your information.

7.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete information held in your account.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this request may not be fulfilled where there are legal obligations or ongoing disputes.

7.4 Right to Object to Processing

In specific cases you have the right to object to the processing of your information. When such an objection is received, we will review it appropriately.

ace35's services are intended solely for those aged 21 or above. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of registration.

If a minor has registered by any means and this comes to our attention, we will immediately close that account and securely delete all associated information.

As ace35 is an international platform, your information may be processed and stored on servers located in various countries. For any international transfer, we ensure that appropriate security measures are maintained.

Our service provider partners process game data on their own technology infrastructure. Pragmatic Play, Evolution Gaming, Spribe, and other providers follow their own privacy policies.

ace35 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• By publishing a notice on the website.
• By sending a message to your registered email address.
• By requesting acceptance of the updated policy at the time of login.

If you continue to use ace35 after any changes, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance 24/7 in both Bengali and English.